UA BookStores Shipping Policy

General Notes

Bursar payment method not available for shipped orders, only available for in-store pickup orders with CatCard
The UA BookStores utilizes UPS for our delivery purposes. USPS is used in some special cases.
We are currently unable to ship packages to PO Boxes. Please provide us with your physical address.
Estimated delivery dates cannot be guaranteed as inclement weather and other factors may interfere with our delivery companies.
Orders are shipped Monday through Friday, excluding holidays.
Orders placed after 2pm will be shipped with the next business day's orders.
International shipments may be subject to duties and/or taxes due upon delivery and will have non-standard shipping times.
Our customer service team is available to help with any questions at 1-800-937-8632, or by email at [email protected]

UA BookStores at SUMC
Please bring your email confirmation and CatCard along with your order number ready.
Please visit our customer service counter / pick up window located next to Starbucks.
Orders usually take 24-48 hours to process unless notified via email that the order is ready for pick up.
Course related materials not picked up within 7 days of charged date will be considered abandoned. Abandoned product will be made available for resale and all original charges are non-refundable.
Non-Course related materials not picked up within 30-days of charged date will be considered abandoned. Abandoned product will be made available for resale and all original charges are non-refundable.

No physical ticket(s) will be shipped or made available for pick-up.
Email confirmation number or first and last name of purchaser is only required at the event.

Diploma or Panorma frames will incure additional shipping charge due to size restrictions.
Computers shipped through our site will have a $26 handling charge applied due to the necessity of insuring the shipment.
All shipments over $250 in value will require a signature upon delivery to ensure you the best possible service.

Orders are shipped Monday-Friday. While we make every attempt to ship an order on the day we receive it, we do ask that you allow for at least 1 business day for order processing. If an item must be transferred from one of our satellite locations order processing can take up to 3 business days. Orders placed after 2pm may not be available for shipping and will likely go out with the following business day's shipments. Please take this into consideration when placing your order and selecting your shipping method.

If you have any questions, concerns, requests, or suggestions, please contact us at our toll free number: 1-800-937-8632.

You should receive an email with your order's tracking number within one business day of order fulfillment. If you have not received this email you can check online through "My Account" then select "Track & Update Order". If you should need additional information please contact customer service at 1-800-937-8632, or email us at [email protected].

NOTE: For textbook orders, please allow 2 business days for processing and up to 4 business days for shipping to the western U.S. If there is any possibility that your order may arrive after you've left for school, we recommend picking up your order in-store to ensure that you and your books do not miss each other in transit.

Our offices are closed:
7/4 — Independence Day
12/25 — Christmas
12/31 — New Year's Eve
1/1 — New Year's Day
Shipping will not be available on:
11/24 — Thanksgiving closure
12/24 & 12/25 — Christmas closure
12/29 thru 1/1 — New Year's closure
1/1 — New Year's Day closure

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